fulfillment policy

Fulfillment Policy

Thank you for choosing Hay Bales & Barbells. We’re committed to providing high-quality online fitness programs designed specifically for equestrians. Please review our Fulfillment Policy below, which outlines our guidelines for cancellations and refunds.

Digital Product Access

Upon purchase, you will receive access to our online fitness program via our app. Program materials may include video content, written workouts, instructional resources, and other digital content.

Refund Policy

Due to the digital nature of our products, no refunds will be issued once you have signed into the app and gained access to the fitness program. Accessing the program constitutes full fulfillment of our service commitment.

Please ensure that you are fully committed to the program before logging into the app. If you have questions or concerns prior to accessing the content, we encourage you to contact us at info@haybalesandbarbells.com.

Cancellation Policy

You may cancel your purchase prior to signing into the app and accessing the program by contacting our support team. Once access has been granted, cancellations are not eligible for a refund.

We are here to support you on your fitness journey. If you experience any technical issues or have questions about your program, please reach out—we’re happy to help.